We are happy to introduce Springboard's new AI voice agent powered by Classet. Classet is a best of breed AI-voice interview agent designed to automate candidate screening, especially for high-volume hiring. Springboard and Classet bring the best of agentic through Classet's AI interview capability and Springboard's configurable workflow capability, being able to support AI voice interview at any step of your process.
From Springboard, the request to call and screen a candidate can be triggered either manually or via rules engine automation. AI-voice interview agent calls and screens the candidate. A detailed report can be sent to Springboard if configured, or the user can log in to Classet to see the progress and updates.
What's New?
Recruiters can now leverage VoiceAI technology to engage candidates through automated voice conversations, helping streamline the initial stages of candidate screening and qualification.
AI Voice interview can:
- Conduct initial candidate screening conversations.
- Ask role-specific qualification questions.
- Capture and summarise candidate responses.
- Help identify suitable candidates earlier in the hiring process.
- Reduce manual screening effort and recruiter administration.
Benefits
- Faster candidate screening – Engage candidates at scale without increasing recruiter workload.
- Improved candidate experience – Candidates can complete screening conversations at a time that suits them.
- Consistent assessments – Every candidate receives the same screening questions and evaluation criteria.
- Better recruiter productivity – Spend less time on initial qualification calls and more time engaging shortlisted candidates.
The Classet VoiceAI integration forms part of our ongoing investment in AI-powered recruitment tools designed to help recruiters identify top talent faster and make more informed hiring decisions.
How this works
The Classet VoiceAI assistant call can be triggered from Springboard via the Request Third Party Assessment action.
- On the candidates’ job grid, select the candidate and right-click to open the action menu.
- Select Assessments/ Check and then Request 3rd party assessment.
- Select Voice AI from the Assessment Provider drop-down list.
- Verify details and select the Package and click on Request Assessment.
- The details and progress can be seen from under the Forms tab --> Assessment Details --> Voice AI.
- The candidate will receive an email and SMS from Classet inviting them to the interview.
- Candidate can begin the interview by clicking on Start your interview.
- The link will take them to the Classet portal.
- On the Springboard side, the user will be able to see the progress and outcome as shown in the screenshot below.
10. The link to the recording can be viewed on the PDF report.
11. The VoiceAI assessment can be sent to the Hiring manager portal as well using setting under Administration --> Admin Console --> Hiring manager feedback administration
Enablement
This feature can be enabled on request through the Application Support Team or your Account Manager.