This document outlines Springboard release version 7.37 scheduled for release in November 2024.

Version 7.37 introduces the following new features outlined in the contents list below.

This release also covers bug fixes and other small improvements which are outlined in these notes.

 

Contents

Ability to add an address look-up component in the application forms
Ability to include quick apply forms to campaigns
Ability to include a Job search banner on a campaign
Display the cookie acceptance wrapper on the careers home page
Multi-factor authentication support for Feedback requests and Hiring Manager Access
Ability to send request feedback notification via SMS to the panel members
Reference check reminders to referees and candidates
Minor bug fixes & Enhancements

This document details each key change you will need to be aware of to leverage these improvements effectively. Please note that some screenshots in this document represent pre-release versions and may differ slightly in the production release.

 

Contact Information

IMPORTANT: Please contact your Springboard Account Manager if you have any questions regarding the information provided in these release notes.

 

Ability to add an address look-up component in the application forms

We are delighted to announce the Address Look-Up Component for both application forms i.e., legacy and customisable application forms, designed to streamline the application process by enabling candidates to quickly auto complete their address information. This feature reduces manual entry, improving accuracy and providing a smoother user experience.

The address look-up component is made up of multiple basic application components that are required for defining an address on an application form, for example:

• Address line 1/Street address (textbox)
• Suburb – Changes based on the geographic location.
• State - Changes based on the geographic location.
• Post code - Changes based on the geographic location.
• Country

Please speak to your account manager or our support team to enable this feature or for more details and queries. 

Key Highlights:

• Auto-Complete Functionality: The address look-up component automatically suggests and fills in address details as candidates begin typing, saving time and minimising errors.
• Enhanced User Experience: Simplifies the application process by reducing the amount of information candidates need to enter manually.
• Improved Data Accuracy: Standardises address entries and reduces typos or incomplete information.
• Region specific components – The users will be able to add the address components based on their geographic location. Springboard offers address components for four regions:
  • • Australia/New Zealand
    • Canada
    • United Kingdom
    • United States of America

How to Use:

1. In the application form builder, select the address look-up component based on your region from the basic application components.  Please note: Only one address look-up component can be chosen per form.

2. Add other fields to the form.

3. Publish the form.

4. Candidate will be able to search their address typing in the street address field.

5. Select the appropriate address from the drop-down.

6. All relevant fields will be populated automatically.

7. If for any reason, the candidate is not able to find their address, then they can select against the “Enter address manually” checkbox.

8. The address component fields can then be used in the backend Springboard instance as columns, reports, bulk-print et all in a similar way as the existing basic application form components related to addresses.

 

Ability to include Quick Apply forms into Campaign Pages

We are excited to introduce the new feature Quick Apply forms on Campaigns. It makes it easier for recruiters to build a customised Register Your Interest form on a campaign using the quick apply form.

A quick apply form is an application form that can be accessed and built from the Administration à Forms and Front-end area.

The feature will be available after the release for all our clients using the campaign manager module. Please speak to your account manager or our support team for more details or queries.

Benefits:

• The feature allows the users to build a customised Register Your Interest form and manage it more efficiently and easily.
• Users can build more than one customisable form based on the campaign requirements and use it accordingly.
• It enables candidates to submit applications with minimal steps.
• It streamlines the candidate application process and boosts conversion rates.

How it works:

Pre-requisite:

• The site should have campaign manager feature enabled.
• The site should have customisable application forms enabled.
• The user should have access to Administration à Forms and Front-end Admin area.
• The site should have a job and associated job ad associated with the campaign. Select the quick apply form from the “Create Ad” screen.
• The user should only create a blind job ad, implying that they should not post the job ad to any channels.

The customisable quick apply forms can be added to Campaigns by following the step-by-step guide detailed as follows:

1. Create a customisable application form from Administration -->Forms and Front-end Admin with the fields needed as per the campaign requirements.
2. Ensure that the checkbox is checked for the form -->Form Settings --> Apply Settings -->Permit candidate to apply without login.

3. Create New Campaign: From the left-hand navigation, click on the Campaigns --> Create Campaign, fill in the details, and save the campaign.

4. Existing Campaign: From the left-hand navigation, click on the Campaigns --> Campaign Search --> Select a Campaign -->Click on the pencil icon to edit it.

5. On Edit campaign, click on the “+” icon to add a new portlet.

6. Select “Quick Application form” from the portlets library pop-up.

7. The Quick Application form portlet will be added with the following fields to configure:

• • Job reference number – Type a job reference number to associate the app form with.
  • Job ad reference number – Select the job ad reference number associated with the job ad and application form.
  • Career site – Select the career site from the drop-down list where you want to post the campaign
  • Quick Apply form – The form will be selected based on the selections made on the above fields.
  • Candidate Source – Similar to EOI, this will be stored against the candidate source when they submit the quick apply application form on a campaign.
  • Confirmation email template - A confirmation email will be sent when a candidate submits their interest in a campaign.
  • Post to Talent folder - When the candidate submits the app form, they will be posted to the talent folder as selected on this control.

8. Save the details and publish the campaign.

9.The candidates will be able to access the campaign and the form.

10. They will enter their details on the form and submit it.

11. The candidates can now be accessed on the job and/or talent folders on your Springboard instance.

 

Ability to include a Job search banner on a campaign

With this release, we have introduced another enhancement to our campaigns area i.e., a new portlet option - "Job search banner" - has been added to the Campaigns library. This portlet enables the integration of a job search widget, accompanied by a background image. It offers configurable options to display a basic or advanced job search banner. By incorporating this new banner, you can enhance your campaigns with a robust job search functionality, improving user engagement and experience.

 The feature will be available after the release for all our clients using the campaign manager module. Please speak to your account manager or our support team for more details or queries.

 

Benefits:

• This new functionality allows you to elevate your campaign pages by adding a visually compelling background image to the job search banner, helping to capture attention and strengthen your brand’s presence.
• The campaign creators can add a custom background image to the job search banner, providing a more immersive brand experience and driving candidate interest.

How it works:

1. Create New Campaign: From the left-hand navigation, click on the Campaigns --> Create Campaign, fill in the details, and save the campaign.
2. Existing Campaign: From the left-hand navigation, click on the Campaigns --> Campaign Search --> Select a Campaign -->Click on the pencil icon to edit it.
3. On Edit campaign, click on the “+” icon to add a new portlet.
4. Select “Job Search Banner” from the portlets library pop-up.

5. The “Job Search Banner” portlet will be added with the following fields:

a. Background image – The image that will be shown in the background of the job search banner.

b. Header – Enter the header that you want to add for the banner

c. Sub-header - Enter the sub-header that you want to add for the banner

d. Career site – Select the career site to which the campaign will be posted to.

e. Search display mode – Select the search display mode from

• • • • Basic
      • Advanced – Choosing this option while building the campaign lets the candidates search the jobs based on two fields i.e. job title or keywords and location. If the proximity search is enabled for the site, then this field can leverage it and show results based on the proximity and radius selected. For more details on proximity search, please refer to “Career Sites – Improved location searching for job advertisements” feature released with Springboard Rel 7.35.

6. Enter fields value, save, and publish the campaign.

7. The candidates can search for jobs using this banner on the campaign.

 

Display the cookie acceptance wrapper on the careers home page

We are pleased to introduce the Cookie Acceptance Wrapper on the Careers Home Page, ensuring compliance with privacy regulations and improving transparency for users. This new feature provides a clear notification for users to accept cookies, enhancing user trust and data privacy on your careers site.

The feature will be enabled for all clients with Release 7.37. Please get in touch with your account manager or our support team for any queries or concerns on the same.

 

Springboard Careers sites can be configured to allow two different types of Cookie consent management.

Both types can be accessed by clicking the cookie icon on the bottom left of the page:

Basic: The Basic implementation provides the candidates with a form to inform them that cookies are stored by the website. They may choose to navigate away from the site if they do not agree.

Advanced: Advanced option allows the candidate to manage which type of cookies are permitted to be stored, and to be able to change these options at any point.

Currently, French language cookie consent is supported.

 Benefits:

• Privacy Compliance: Meets regulatory requirements by informing candidates about cookie usage and obtaining their consent.
• Enhanced Transparency: Displays a cookie acceptance prompt on the careers home page, giving candidates control over their data.
• User-Friendly Interface: The wrapper is designed to be easily visible and non-intrusive, allowing candidates to accept cookies seamlessly.

How to Use:

1. Visit the Careers Home Page to view the cookie acceptance wrapper in action.
2. The candidate will be prompted to accept or reject cookies, ensuring compliance and transparency.
3. Cookie preferences can be managed in the candidate’s browser settings, as outlined in the privacy policy.

 

Multi-factor authentication support for Feedback requests and Hiring Manager Access

With the last Springboard release, Rel 7.36, we introduced “Multi-factor authentication for Springboard recruiters and administrator users”. Now with this release, we are taking a step forward in this direction and introducing multi-factor authentication support for feedback requests and hiring manager access.

This will add an extra layer of security to protect candidate data, ensuring that only authorised personnel can view and access the applications or provide feedback on candidate evaluations.

The feature will be enabled for all clients using existing MFA within two weeks of Release 7.37. Please get in touch with your account manager or our support team for any queries or concerns on the same.

Key Features:

• Multi-Factor Authentication (MFA) Enablement:
  • All backend users will be required to set up and use MFA.
  • MFA options include time-based one-time passwords (TOTP) via authenticator apps and email codes.
•  Flexible Authentication Methods:
  • Users can choose their preferred authentication method during the setup process.
  • Support for popular authenticator apps such as Google Authenticator, and Microsoft Authenticator.
• Enhanced Security:
  • Added protection against phishing, credential theft, and unauthorised access.
  • Compliance with industry standards and regulatory requirements for multi-factor authentication.
• User-Friendly Setup Process:
  • The set-up process is user-friendly.
  • Detailed instructions and support documentation is available for a smooth transition.

How this works:

Currently, the feedback users (HMF users) and hiring manager access (HMA) users access the Springboard via a login link received over email. They click on the link and can access the Springboard instance for HMA users and Feedback requests portal for HMF users.

By adding MFA to this process, the flow changes as mentioned below:

1. The HMA/HMF receives a link over email to access Springboard instance/ Feedback request portal.
2. The user clicks on the link.

3. The system authenticates that the user is associated with the link.

4. If they are already linked to authenticator, the screen to enter the authenticator code or choose the email code is displayed.

5. If they are not yet linked to the authenticator, the Setup MFA screen is displayed with two options:

• • Using Authenticator App
  • Using Email.

 6. Upon successful MFA, they are logged into the appropriate portal.

 For more details and guidance on how to set MFA, please refer to this article.

 

Ability to send request feedback notification via SMS to the panel members

The last release introduced the new customisable feedback templates. The new feature – “Ability to send request feedback notification via SMS to the panel members” is another enhancement being added as our continued effort towards improving the feedback requests module and making the hiring process more efficient and quicker.

With this feature, the panel members will be notified on their mobile devices of the feedback requests that are sent to them along with the email, ensuring timely responses and improved collaboration.

This feature will be available to all clients using the new HMF action deployed with the last release and SMS account setup on their site. Please contact your account manager about enabling the new HMF action.

Key Features:

• Convenient SMS Reminders: Panel members receive a notification regarding the feedback requests via SMS, allowing them to stay informed.
• Increased Response Rates: SMS notifications help drive quicker feedback submissions, enhancing the overall efficiency of the hiring process.
• Customisable Messaging: Tailor the SMS message content to fit your team’s needs and keep the feedback request clear and actionable.

Pre-requisite:

• New version of request feedback action should be enabled for your site.
• SMS account should be set up.
• The panel member’s mobile number should be captured.
  

How this works:

1. From the left-hand navigation menu, click on the Administration --> Hiring Manager Feedback.
2. Under the Hiring Manager Feedback Administration area, click on the “Send feedback request notification via SMS using” checkbox.
3. Select the SMS account from the drop-down that follows Step 2.

4. On a job, select the candidates --> right click -->Select “Request Feedback”.

5. On step 2, add a panel member.

6. Add their mobile number with the country code.

 7. Save their details and click on finish to send a feedback request to the user.

8. The panel member will receive an SMS notifying them of the feedback request assigned to them.

 

Reference check reminders to referees and candidates

We are pleased to announce the Reference check reminders feature, which helps streamline the reference-checking process by automatically sending reminders to both referees and candidates. This feature ensures timely completion of reference checks, reducing delays and enhancing the overall hiring workflow.

The feature will be available for all clients with Release 7.37. Please get in touch with your account manager or our support team for any queries or concerns on the same.

Key Features:

• Automated Reminders: Send timely reminders to referees and candidates, keeping the reference check process on track without manual follow-up.
• Improved Completion Rates: With consistent reminders, referees are more likely to complete reference checks promptly, helping you gather information efficiently.
• Configurable Schedule: Choose the frequency and timing of reminders to suit your hiring timelines and needs

How to use:

1. While generating a reference check on a candidate, go to the “Email to candidate- Options” section.
2. Set the number of days value against the “Reminder recipient after xx days” field.
3. Go to the “Email to referee - Options” section.
4.  Set the number of days value against the “Reminder recipient after xx days” field.

Please note: For candidates – The reminders will be sent using the same email template as chosen to send to candidate for nominating the referees.

For referee - – The reminders will be sent using the same email template as chosen to send to referee to complete the reference check form.

Minor bug fixes & Enhancements

The following lists other items that have been fixed or improved as part of this release. If you would like further information on any of these items, please contact Application Support.

 SBATS-XXXX numbers refer to the PeopleScout internal User Stories linked to each of these changes / enhancements.

Administration
Resolve issues where some Selection Report users can't access the system due to issues capturing their name and creating an appropriate user account	SBATS-4756

Automation
Improving intelli HR process to streamline candidate processing	SBATS-4746

Candidate Management
Ensure attachments to email templates are sent to the candidate when a Generate Form action is being used to send emails	SBATS-4788
Resolve an issue impacting Shared Service clients where attaching the application form PDF to an email failed to be sent successfully to the recipient.	SBATS-4753
Ability to restrict access to users from performing the Remove from Talent Folder action	SBATS-4729
Resolve an issue where a small number of candidate documents are not successfully converting to PDF	SBATS-4662
Resolve an issue affecting bulkprints due to specific style tags being included in the Application form - eg html tag having style="color: black;"	SBATS-4555
Resolve issue with multiple recipient Online Forms, where a future approver may receive an email too early if they are delegated to another recipient	SBATS-4480
The reason a candidate has been rejected can now be included in candidate communications for a specific role. <TAG_REJECT_REASON> is supported in both the subject and content of an email.	SBATS-4454
Resolve issue with Online forms where images attached to the Forms Library template were listed as an attachment in the Candidates Document Tab when a form is submitted	SBATS-4382
Fix issue related to creating Email Subscription links on the Current folder on jobs.	SBATS-4376
When sending an email to a candidate as part of generating an online form, ensure attachments added to the email template are also sent	SBATS-4347
Showing saved candidate search under retrieve search -> saved search	SBATS-4314
Resolve an issue whereby some "Invite to Apply" emails would not be listed within the Candidate Communications tab	SBATS-4139
The candidate grid display of hierarchical and multi hierarchical custom property(single level) value has been fixed.	SBATS-4094
Improve the status of emails in the Candidate Communications tab which failed to send to the recipient	SBATS-4042
Resolve an issue where documents can't be removed from a candidate’s application if more than 20 documents are allowed to be attached	SBATS-3572
Ensure that email templates marked as "Candidate Email" can be selected to be sent from Talent Folders and Candidate Search	SBATS-4716

Career Site / Application Form
Updating the jadl_front_yn flag to ensure only candidate documents are displayed under application	SBATS-4809
Resolve an issue with candidates using email verification to login into careers sites where a client leverages multiple careers sites	SBATS-4774
Campaign Pages - increase configurability of the personal details section on the Expression of Interest portal	SBATS-4466
Ensure career site canonical urls are case insensitive	SBATS-4429
Resolve issue when using the Back< button to return to job ad search results	SBATS-4068
Resolved a discrepancy in the campaigns count displayed in the Campaign search screen.	SBATS-3644
Updating the jadl_front_yn flag to ensure only candidate documents are displayed under application	SBATS-4809
Resolve an issue with candidates using email verification to login into careers sites where a client leverages multiple careers sites	SBATS-4774
Campaign Pages - increase configurability of the personal details section on the Expression of Interest portal	SBATS-4466
Ensure career site canonical urls are case insensitive	SBATS-4429
Resolve issue when using the Back< button to return to job ad search results	SBATS-4068
Resolved a discrepancy in the campaigns count displayed in the Campaign search screen..	SBATS-3644

Hiring Managers and Shared Services
Resolve issues with the new Hiring Manager Feedback action	SBATS-4563
Fixing statuses in feedback requests search grid	SBATS-4462
Prefill option	SBATS-4156
Provide a configuration option for Hiring Managers to be able to view Draft Requisitions which they are associated with	SBATS-3827
Improve display of date time in the Feedback Requests module with AM/PM time	SBATS-3561
QLD only - When selecting a user to assign a task or configure as Hiring Manager, useraccounts which have only been created as a result of Hiring Manager Feedback/Review requests are labelled as Hiring Manager Feedback.	SBATS-4893
Adding position description and other docs to the outbound emails for hiring manager feedback when position description toggle is enabled in app comms email settings	SBATS-4365
Ensuring that a hiring managers account is reset for expiry date when they are associated with a new job	SBATS-5036

Job Management & Request to Hire
Location ID lookup now correctly saves the selected suburb from the 'All Locations' lookup rather than the suburb alphabetically first for that postcode.	SBATS-4905
Improved support for line break characters when pasting job advertisements from MsWord	SBATS-3338
Advertisements can now be configured to validate that document of a specified type has been attached when submitting or editing the ad. Typically this would be set to a Position Description or Job Specification, but can be set to any document type that has been listed in the Document Type dropdown list for the site.	SBATS-4329
Manage Interviews - Calendar Notification to 3rd Party via Send Email Action: Minor fix in the area to ensure that the action is fully functional.	SBATS-2430
Support a non-whole number of positions when creating a job from a request to hire. For example - 3.5 positions	SBATS-4487
QLD QSS Appointment Requests only - Job Req Notes now written consistently for appointment approvals and rejections. Status is updated correctly so already completed (approved, rejected) requests will allow a new request to be raised.	SBATS-4775
Extend the number of fields supported in a Request to Hire and still enable sending emails to recipient addresses captured in that RTH. Extend beyond 400.	SBATS-4754
Improve screen loading times for the All Jobs search, including searching by Hiring Manager Name	SBATS-5075 SBATS-4827

Offer Letters, Reference Checks, Job Requests and Appointment Requests
Support sending the URL to the Reference Check out in a reminder Email	SBATS-4828
	SBATS-4778
Resolve issues searching for Approval Requests by Job Title	SBATS-4904
Remove support for raising Reference checks from a Talent Folder or Candidate Search	SBATS-4840

Onboarding
Do not required a digital signature on offer letters when it is being declined	SBATS-4883
Option to hide the 'expected review times' published on the candidate's onboarding activities	SBATS-4804
Improvements to the ordering of onboarding tasks to better align with the "Start Next Task" button	SBATS-4909

Security, Architecture and Web Services
Affinix integration send date as timestamp and using UTC	SBATS-4892
Checkmate - improvements to handling of bundle names	SBATS-4826
Support a new job feed for WelcomeTech	SBATS-4816
Improvements to Multi-factor Authentication - ensure email code option is still available even if the user locks themselves out of MsAuthenticator	SBATS-4770
Affinix Parallel clients - withhold job ads from advertising on the careers site until full affinix workflows are completed.	SBATS-4762
Vervoe - Support both AU and US AWS instances of Vervoe	SBATS-4747
Resolve minor issue raised by an external security test with regards to NZ Government RealMe	SBATS-4710
Resolve minor issue raised by external security test with regards to the backend My Details page	SBATS-4574
Security test - Handle JS injection attempts in Hiring Manger Feedback comments and report	SBATS-4477
Security test - Preventing XSS in legacy application form and contact information	SBATS-4476
Security test - Resolve minor issue with viewing emails via the backend application	SBATS-4469
Security Test - Resolve minor issue related to use of the Login as User feature	SBATS-4468
Improvements to bulkprint services, which should improve success rates for merging candidate documents into a bulkprint	SBATS-4369
Fit2Work new starter integration: The system event text, in the communication tab, has been modified to exclude the "Step" information when the incoming value is "No Match Found".	SBATS-4350
Improvements to data purging modules	SBATS-4164

Usability
Ongoing improvements to Web Content Accessibility Guidelines support	SBATS-4389