This document outlines Springboard release version 7.38 scheduled for release in February 2025.
Version 7.38 introduces the following new features outlined in the contents list below.
This release also covers bug fixes and other small improvements which are outlined in these notes.
Contents
Introducing our new external search provider – QJumpers
Ability to define default communication for single interviews
Capability to send reminders for single interviews and bulk interviews
Ability to purge forms
Updating phone number field to have country code selection dropdown
Improving performance for quick search using job filter
New “Lite mode” for Talent Folders
Minor bug fixes & Enhancement
This document details each key change you will need to be aware of to leverage these improvements effectively. Please note that some screenshots in this document represent pre-release versions and may differ slightly in the production release.
Contact Information
IMPORTANT: Please contact your Springboard Account Manager if you have any questions regarding the information provided in these release notes.
Introducing our new external search provider – QJumpers
We’re excited to announce the integration of QJumpers as our new external search provider. This enhancement brings improved candidate sourcing capabilities, allowing you to access a broader talent pool with greater efficiency. QJumpers uses AI and machine learning to bring the top-talent matching the search filters. We’re confident this upgrade will make your recruitment process even more efficient.
Key Highlights:
- Expanded Talent Reach – Leverage QJumpers’ powerful search capabilities to find top candidates faster.
- Seamless Integration – Enjoy a smooth, intuitive experience within Springboard. The candidates can be linked directly as “New Leads” or posted to a talent folder within Springboard instance.
- Enhanced Matching – More precise candidate recommendations based on your job requirements filters.
Getting Started
Please reach out to your account manager to get access to this module. There is additional cost to access the external search module.
How to Use:
For Admin users - Once Qjumpers is enabled on your Springboard instance, please request PeopleScout support team to turn on the user-role for access.
Admins can then provide access to other users by following the steps below:
1. Click on the Administration --> Admin Console --> External Search Admin --> QJumpers.
2. Select the user by clicking on the check-box against them.
3. Click on “User-access” and select “Grant User Access” from the menu.
4. The admin users can also revoke the access of other users
For other users – Once you have been granted access to QJumpers, follow the steps as mentioned below to start using QJumpers with Springboard:
1. On your Springboard, go to left-hand navigation menu, click on “Candidates” --> External Search --> QJumpers.
2. You will now be able to see the QJumpers interface.
3. Under the filters section, add the relevant filters and click on the “Search” button.
4. You can also use “Advanced Search” feature for a more granular search.
5. You can view the candidate’s profile by clicking on them.
6. When you view the candidate's contact info, an icon is displayed against the candidate. As viewing contact info uses 1 credit, this icon is helpful to signify that the candidate has already been viewed.
7. The candidates can be selected by clicking on the checkbox.
8. You can then either click on the “Link to job” OR “Post to Talent folder” button.
9. Link to job – Select the job reference number and position title from the “Link to Job” dropdown. The candidate will be imported to Springboard and can be seen under “New Leads” à QJumpers folder.
10. Select the job reference number from the above drop-down menu and click on “Send” button.
11. Success message is displayed.
12. The Link to Job action from QJumpers DOESN’T create an actual application rather it just places the candidate into a potential candidate list i.e. New Leads folder. No communication is sent to the candidate.
13. Post to Talent Folder - Select the Talent folder name from the “Post to Talent Folder” dropdown. The candidate will be imported to Springboard and can be seen under the first step of the Talent Folder.
14. When the candidates are imported to Springboard, following icons are displayed on the QJumpers to signify that the candidate profile have been downloaded, and credit has been used.
15. A new candidate record is created within Springboard for each import.
16. All the candidates imported via QJumpers can also be seen via “Candidate Imports” tab available from Candidates --> External Search --> QJumpers --> Candidate Import.
17. The candidate information from QJumpers can be viewed against candidate profile and experience tab.
Profile Tab: All the information along with the contact details, social links etc. are stored on the candidate profile fields.
Experience Tab: Candidate’s professional summary including their work history, companies, skills, qualifications, certifications etc. are stored under the Experience tab. Select “QJumpers” from the drop-down below to see the professional information coming from QJumpers.
18. The candidate source is set as “QJumpers” on Springboard.
[NOTE]: By default, the active jobs from last 180 days are displayed under “Link to Job” drop-down. But this can be set to another value by speaking to PeopleScout Support Team.
Similarly, for talent folders, active Talent Folders created within last 180 days are displayed under “Post to Talent Folder” drop-down. But this can be set to another value by speaking to PeopleScout Support Team.
New Leads folder:
With this release, we have introduced a new folder that will be used to manage the potential candidates which are available via
- AI Talent Match - Internal Search (Previously known as Recommended by Springboard)
- QJumpers - External Search
AI Talent Match – Springboard has capability to search for the candidates that are available within the system and match the job requirements. AI Talent match technology also provides the candidates’ suitability score and talent insights. This is done via our Third-Party tool, Sovren.
This functionality has been already available within Springboard as Recommended by Springboard.
If the recruiters are not happy with the list provided by AI, then they can click on the “Search more Internal Candidates” and the list will be refreshed with more candidates.
QJumpers: The candidates imported from QJumpers interface can be viewed and actioned upon from the candidate’s grid under QJumpers folder.
The recruiter can then act by either sending an "Invite to Apply" to the candidate, linking them to the job (after consulting with them), or selecting additional options from the action menu by right-clicking on the candidate.
If the recruiters are not happy with the available list of candidates, then they can click on the “Search more External Candidates” and they will be redirected to the QJumpers interface to search for more candidates that match the job criteria.
Ability to define default communication for single interviews
For bulk-interviews the default email communications can be defined for candidate and panel members. Also, with Online/ digital interviews but there was no place to define the default communications for online and face to face interviews.
With Release 7.38, we have made some significant progress for single interviews area for admin users by defining the default configuration to be set under “Administration -->Admin Console -->Interview Auto Communications”.
This enhancement ensures a more streamlined and consistent interview scheduling experience.
Key Benefits:
- Efficiency: Save time by automatically applying predefined communication templates.
- Consistency: Ensure all interview-related messages follow a standard format.
- Customisation: Set and adjust default communication settings based on your hiring needs.
This update simplifies interview coordination, making it easier to manage candidate communications with minimal manual effort.
How it works:
To define the default communication for single interviews, please follow the steps as mentioned below:
1. Go to Administration --> Admin Console --> Interview Auto Communications --> Single interview default configuration.
2. You will be able to define the default configuration:
- Communication Type
- Online Template
- Face to face template
- Emails to be sent to the candidate
- Emails to be sent to the panel members
3. The selections made on this screen will be reflected when a user creates single interviews.
Capability to send reminders for single interviews and bulk interviews
We have introduced a new feature that sends candidates a thoughtful message exactly 24 hours before their scheduled interview time. Both the email template and the feature itself are fully configurable, allowing you to customise the content and enable or disable the feature based on your preferences. You can now send the “Goodluck” emails to the candidates prior to the interview.
The enhancement is available for both single and bulk interviews.
Key Benefits:
- Automated Reminders: Easily schedule reminders for upcoming interviews.
- Improved Attendance: Keep candidates informed and reduce no-shows.
- Improved candidate experience: Well-timed reminder shows professionalism and helps candidates feel prepared and valued.
- Reduces Administrative Burden: Automating reminders minimizes the need for manual follow-ups, freeing up time for recruiters to focus on higher-value tasks.
- Strengthens Employer Branding: A smooth and well-communicated interview process reflects positively on the company, creating a strong first impression.
This enhancement helps streamline interview scheduling and ensures a smoother hiring process.
How it works:
Single Interviews - To configure reminders by default for single interviews, please follow the steps as mentioned below:
- Go to Administration --> Admin Console --> Interview Auto Communications --> Single interview default configuration.
- Turn on the toggle switch “Send reminder to candidate 24 hours before scheduled interview.”
The reminders can be configured for individual single interviews by turning on the toggle switch on “Create Interview” screen while creating an interview on a single candidate.
Bulk Interviews - To configure reminders by default for single interviews, please follow the steps as mentioned below:
- Go to Administration --> Admin Console -->Interview Auto Communications -->Bulk interview default configuration.
- Turn on the toggle switch “Send reminder to candidate 24 hours before scheduled interview.”
The reminders can be configured for individual bulk interviews by turning on the toggle switch on “Manage Interviews” screen while creating an bulk interview slots -->Configure Communications tab.
The reminder email template used is “Candidate Interview Reminder” which is available from Administration --> App Comms.” The template can be configured to meet the company’s branding requirements and content.
Ability to purge forms
We’ve introduced a new feature that allows users to define a retention period for forms, ensuring they are automatically purged after a specified number of days. This enhancement supports better data management and compliance with retention policies.
Key Features & Benefits:
- Configurable Retention Period – Set the number of days a form will be retained in the system before automatic deletion.
- Automated Purging – Reduce manual effort by ensuring outdated forms are removed on schedule.
- Improved Compliance & Security – Maintain data privacy and regulatory compliance by preventing unnecessary data storage.
- Optimized System Performance – Keep databases clean and efficient by automatically clearing obsolete forms.
How it works:
1. As an admin user, click on the Administration -->“Forms Library”.
2. Select a form template and click on the cog icon to edit the form.
3. Under Step 4 - Authorisation, click on the “Automatically purge the forms generated using this template after”
4. Define the number of days for retention. After expiry of this period, any form generated via using this template will be purged.
5. To signify that the purging is switched on for a template, an icon is displayed as follows:
6. Any candidate or applicant forms generated using this template has the same icon.
This update streamlines data retention, enhances security, and simplifies compliance management.
Updating phone number field to have country code selection dropdown
We have updated the phone number fields in user profiles and application forms (java-based) to include a country code dropdown, improving data accuracy and user experience.
Key Enhancements:
- Country Code Selection – Users can now select their country from a dropdown, automatically applying the correct country code.
- Updated Fields – The mobile, work, and home phone number fields now support country code selection.
- Automatic Parsing – When entering a phone number, it will be automatically formatted based on the selected country (note: correct number entry is required, e.g., without leading zeros).
- Standardized Storage – Phone numbers are now saved in the database with country codes in an international format (e.g., 61411234578) to support SMS functionality.
- Application Builder Update – The work, home, and mobile phone number components in the Application Builder now include country code selection
This update ensures better data consistency, improved usability, and seamless integration with SMS functionality.
Improving performance for quick search using job filter
It was noted that the when the quick search was performed using the job reference number, the time to load the results were high. With this release, we have optimised the quick search functionality to deliver faster and more efficient results.
Key benefits:
- Faster Search Results – Reduced loading time when filtering search results by job.
- Optimised Performance – Improved system responsiveness, ensuring a smoother user experience.
- Enhanced Efficiency – Quickly find relevant job-related data with minimal delay.
This update enhances overall search performance, making it easier and quicker to retrieve the needed information.
New “Lite mode” for Talent Folders
Some of our clients maintain very large talent folders i.e. the talent folders with thousands of candidates. Viewing such large talent folders was slow and used to fail sometimes.
We recognised that the large talent folders impact performance, and this presented an opportunity to optimise execution times, and this improve the loading speeds.
This feature will be available to all clients with this release.
To achieve this, we are introducing the lite-mode for talent folder which is designed to enhance the performance by reducing the amount of data retrieved and processed.
When the “lite-mode” is enabled, the data is displayed only on some of the significantly important columns. This helps the user to view what is important.
Here’s the list of the columns that are displayed with data when lite-mode is switched on:
| Age | Current Job Title | Ethnic origin | Marital Status | Postcode | Salutation |
| Application P/F | Date Candidate Created | First Name | Middle Name | Pref Employment Type | Search Suburb |
| ATSI origin | Date of Birth | Gender | Name | Pref Job Category | Sexual Orientation |
| Cand Call Status | Desired salary | Hear about us | Nationality | Pref Location | SMS Pref |
| Cand Source | Desired Salary | Hear about us other | Notice Period | Preferred employment type | State |
| Candidate Markers | Desired Salary | Hire Status | Notice Period | Preferred language | Talent Folder Flag |
| Country | Disability Confident Scheme | Hire Status Updated Date | Opt In | Preferred location |
CAND CUSTOM DATE 21..50
|
| County | Do you have a disability? | Hire Status Updated Name | Passive Source | Rating | CAND CUSTOM NUMBER 21..50 |
| Criminal Conviction | DOB | Interview Start Date/Time | Phone(H) | Reasonable Adjustments | CAND CUSTOM VC 21..50 |
| Current Company | Last Candidate Update | Phone(M) | Reasonable Adjustments other | CUSTOM CAND NUMBER 1..20 | |
| Current Employer UK | Email Pref | Last Name | Phone(W) | Religion UK | CUSTOM DATE 1..20 |
| Current Job Title | English as 2nd language | Last Update Any | Placed | Right to work (Visa status) | CUSTOM NUMBER 1..20 |
How it works:
1. Open the talent folder in Edit mode.
2. Select “Improve load time by reducing visible grid columns” checkbox.
3. Click on “Save” button.
4. The talent folder will now be loaded in the lite-mode.
5. You will be able to see lite-mode text and icon on talent folder candidates’ grid.
6. On all talent folders list, to signify that the lite-mode is switched on for a talent folder, there is an icon shown against the talent folder name.
App Comms Update
We will be enabling the latest version of app comms as part of this release. This feature was released in v7.34 and has been adopted by majority of customers.
To learn more about the changes please review this link
Minor bug fixes & Enhancements
The following lists other items that have been fixed or improved as part of this release. If you would like further information on any of these items, please contact Application Support.
SBATS-XXXX numbers refer to the PeopleScout internal User Stories linked to each of these changes / enhancements.
| Administration | |
| Ability to cancel a preview of the application form in Application form builder | SBATS-3544 |
| Application form Builder - improve accessing edit via the pencil icon | SBATS-4718 |
| Ability to edit the SSO Linked Account federated token from the Candidate Account Admin screen | SBATS-4934 |
| Improve Campaign Manager Builder - Edit Page Settings | SBATS-5113 |
| Application Status Code Admin screen - restrict user's ability to create new codes - from now on users can only select from an extensive library of pre-existing codes when creating a new code for their tenant | SBATS-5123 |
| Role change restrictions to handle null and hidden roles. | SBATS-5302 |
| Extend Multi-factor login options for shared-login access | SBATS-5308 |
| Ability to cancel a preview of the application form in Application form builder | SBATS-3544 |
| Candidate Management | |
| Resolve issue where Onboarding tab would crash under some circumstances | SBATS-3690 |
| Improve candidate search results when filtering on multiple custom fields | SBATS-3733 |
| Resolve issue where Position Description document is not sent to candidates via Rules Engine | SBATS-4291 |
| Improvements to "Do Not Contact" handling for sending email and SMS. | SBATS-4307 |
| Improvements to Referee name email tags in email comms | SBATS-4404 |
| Fix issue where candidate star rating can reset when updating candidate flags | SBATS-4566 |
| Resolve performance issue selecting candidates checkboxes on large candidate grids | SBATS-5133 |
| Improvements to success rates including documents into Bulkprint | SBATS-5139 |
| Improvement to attaching documents to candidates from Candidate Search and Talent Folder grids | SBATS-5154 |
| Improvement to generating Microsoft Teams calendar links | SBATS-5155 |
| Resolve a rare issue generating online (orbeon) forms successfully triggered via rules engine | SBATS-5176 |
| Resolve issue where scrolling the application form in Review Mode would sometimes not work | SBATS-5180 |
| Resolve issue with questionnaire responses including multi-select questions and text response | SBATS-5190 |
| Improve UI issue with Merge Candidate action in V7 | SBATS-5191 |
| Resolve issue where scrolling the Profile form in Review Mode would sometimes not work | SBATS-5202 |
| Clear filter from a previous Candidate Search more effectively | SBATS-5235 |
| Configurable options to block candidates from re-applying to the same role based on email address check, not just user account | SBATS-5238 |
| Resolve an issue that can result in Springboard crashing when resubmitting an Online Form | SBATS-5255 |
| Stability improvements to generating digitally signed documents to candidates | SBATS-5260 |
| Resolve issue deleting a generated rich letter including a single quote in the filename | SBATS-5285 |
| Bulkprint - Configurable option to display application-id or candidate-id on Contents pages | SBATS-5286 |
| New font support in Candidate emails | SBATS-5401 |
| Improvements to permissions for the Remove candidate from Talent Folder action | SBATS-5486 |
| Career Site / Application Form | |
| Support Outage notifications across all pages of the career site | SBATS-3116 |
| Simplify two-factor authentication requirements when resetting a password | SBATS-3502 |
| Ability to navigate to an application submitted on a different (shared) career site portal | SBATS-3679 |
| Improve stability of Campaign Pages including a & in the job banner | SBATS-5110 |
| Support different career site job ad search configurations for different careers sites within the same tenant | SBATS-5170 |
| When trying to change the password from Admin/My Details screen users are facing a block. | SBATS-5210 |
| Resolve issue accepting a document in the Onboarding portal - Version 2 of onboarding portal | SBATS-5311 |
| Resolve user account / session handling for candidates that have RealMe and other NZ Government accounts | SBATS-5423 |
| Support Outage notifications across all pages of the career site | SBATS-3116 |
| Hiring Managers and Shared Services | |
| Improve Feedback Requests Hiring Manager dashboard to include all requests from last 3 months by default | SBATS-3208 |
| Improve layout of Hiring Manager Feedback action screen | SBATS-5002 |
| Ability to send request feedback link to panel members over SMS | SBATS-5107 |
| Resolve issue that could cause Hiring Manager Feedback link to fail | SBATS-5157 |
| Fix issue where Online Form approval emails could direct the user to Springboard, not the online form approval | SBATS-5230 |
| Job Management & Request to Hire | |
| Improved usability for identifying when a questionnaire is attached to a job ad | SBATS-3665 |
| Ensure a job note is created when a Hiring Manager Feedback request is generated via the new action | SBATS-5184 |
| Fix issue with Channel Builder "Source" dropdown - showing duplicate options | SBATS-5227 |
| Handle US Zip codes with leading 0s | SBATS-5262 |
| Resolve issue posting job ads to TradeMe | SBATS-5481 |
| Offer Letters, Reference Checks, Job Requests and Appointment Requests | |
| Restrict ability for candidate to resubmit reference check form by accident | SBATS-4939 |
| Warn users when a selection report will have more than 700 candidates included, which can lead to instability using the selection report | SBATS-3885 |
| Security, Architecture and Web Services | |
| Improved support for Macrons in Indeed services | SBATS-3509 |
| Add Captcha to candidate registration and login pages | SBATS-4405 |
| Option to restrict the FROM address for emails being sent to a pre-defined list, and optionally restrict users from modifying the FROM address | SBATS-4474 |
| Improvements to security for viewing an email from candidate review tab | SBATS-4484 |
| Victorian Government only: Automatically re-enable JSE accounts when users successfully log in through SSO | SBATS-5109 |
| Affinix services - do not move a candidate out of Employed status via change status service | SBATS-5198 |
| Improved support for basic candidate fields in both Seek and Indeed web services | SBATS-5336 |
| Improvements to Seek Job Ad Posting services |
SBATS-5215 SBATS-5422 |
| SMS | |
| resolve issue that could result in duplicate SMS message being sent | SBATS-5249 |
| Usability | |
| Improvements to WCAG compliance | SBATS-2879 |
| Resolve some accessibility issues in RTH | SBATS-3876 |
| Improve WCAG accessibility in application form - rich text fields | SBATS-4270 |
| Improve performance of Hiring Manager dashboard - count of pending forms | SBATS-5063 |
| WCAG improvements to application form - smart grids such as Work Experience | SBATS-5294 |
| Other | |
| Remove 'beta' from V8 URL | SBATS-4342 |
| Resolve issue with Rules engine Stability when rules have a double quote in the name | SBATS-4938 |
| Provide multi-language support on Job Alerts screen in careers portal | SBATS-5071 |
| UI Improvements to CheckMate integration | SBATS-5405 |
| New dashlet for viewing Selection Reports on the home page | SBATS-5468 |